Shipping policy

📦 Shipping Policy – Nala Stars Gifts


🌍 Shipping Regions

We currently ship worldwide from our studio in London, United Kingdom.

Our shipping zones are divided into three regions to provide the most efficient and affordable delivery options for our customers:

  • United Kingdom 🇬🇧

  • European Union 🇪🇺

  • Global Market 🌎

 

🇬🇧 United Kingdom

  • UK Free shipping on orders of £32.2 or more (equivalent to 1 scoop) 🎁

  • Orders are shipped via Royal Mail or Evri.

  • Estimated delivery time: 2-4 business days.

 

🇪🇺 Europe (EU+Selected Countries)

We deliver to all 27 EU member states as well as Switzerland, Norway, Iceland, and Liechtenstein.

  • Standard EU Shipping (5–10 business days): £6.99

  • Free Shipping: on orders over £40

Please note that customers outside the EU (such as Switzerland or Norway) may be responsible for customs duties or import taxes applied by their local authorities.

All parcels are shipped with tracking and estimated delivery within 5–10 business days.

 

🌎 Global Market

  • Standard International Shipping (7–15 business days): £8.99

  • Free Shipping: on orders over £60

(Excludes certain remote regions — shipping fees may apply to Middle East, South America, and Africa)

We currently ship to:

United States, Canada, Australia, New Zealand, Singapore, Malaysia, Japan, South Korea, Hong Kong SAR, Taiwan, Israel, United Arab Emirates, Switzerland, Norway, Iceland, Saudi Arabia, Qatar, Kuwait, Thailand, and Indonesia.

Shipping times may vary depending on customs clearance and local postal services.

 

 

💌 Order Processing

All orders are processed within 2–3 business days after payment confirmation.

You will receive a shipping confirmation email with a tracking number once your parcel has been dispatched.

Once it leaves our hands, it’s in the courier’s care and out of our control. Please note that NalaStars Gifts can’t take responsibility for lost or delayed packages during shipping — but don’t worry, your tracking number will help you contact the courier for updates.

 

⚠️ Customs & Import Taxes

International orders may be subject to import taxes, customs duties, and fees levied by the destination country.

These charges are not included in the item price or shipping cost and are the responsibility of the buyer.

Buyers are responsible for any customs duties, import taxes, or clearance issues in their country.

If a package is returned or destroyed due to customs clearance failure, we do not offer refunds.

 

📦 Delivery Issues & Courier Responsibility

We are not responsible for delivery delays caused by customs, courier services, or circumstances beyond our control.

In the rare event that a parcel is lost or damaged in transit, we will assist the customer in opening an investigation with the courier. Any refund or replacement will be handled in accordance with the courier’s investigation outcome and applicable parcel protection or insurance coverage.

 

By placing an order with NalaStars Gifts, you acknowledge and agree to the shipping policies outlined above. 💌