Terms of service

Terms of Service

Last updated: [October, 2025]


Welcome to Nala Stars Gifts 💫

By accessing or purchasing from our website (the “Site”), you agree to the following Terms of Service.

Please read them carefully before using our products or services.

1. General Conditions

This website is operated by Nala Stars Gifts, based in London, United Kingdom.

Throughout the site, the terms “we”, “us” and “our” refer to Nala Stars Gifts.


By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service, including any additional terms and policies referenced herein or available by hyperlink.

We reserve the right to update, change or replace any part of these Terms at any time.

 

2. Product Nature & Safety Notice

Our products include mystery gifts, lucky scoops, and stress-relief toys (such as squishies or squeezable items).

Please read the following safety guidelines carefully before use:

 

  • 🧸 Not for consumption — our products, including “squishies”, “stress balls”, or any scented/foam-based items, are not edible and should never be placed in the mouth.

  • 🚫 Choking hazard — small parts are not suitable for children under 6 years old.

  • 🔥 Avoid heat exposure — keep items away from open flames, microwaves, or high temperatures.

  • 🐾 Pet safety — products are not designed for pets and may be harmful if ingested.

  • 🌈 Allergy notice — some items may contain latex or other materials that can trigger allergies.

 

By purchasing from our store, you acknowledge that you have read and accepted these safety warnings and agree to use the products responsibly and at your own discretion.

 

3. Products and Services

Our products are sold as surprise items. Contents vary by batch, and individual results or product combinations will differ.

Due to the random and collectible nature of these items, all sales are final. See our Refund Policy for details.


We make every effort to accurately display the colors and textures of our products. However, variations may occur due to lighting or screen differences.

 

4. Pricing and Payment

All prices are listed in British Pounds (GBP) unless otherwise stated.

We reserve the right to modify prices at any time without notice.

Payments are processed securely through Shopify Payments or PayPal.

 

5. Shipping and Delivery

We ship from the United Kingdom to selected countries worldwide.

Delivery times and rates vary by region — see our Shipping Policy.

We are not responsible for delivery delays caused by customs, courier services, or circumstances beyond our control.

In the rare event that a parcel is lost or damaged in transit, we will assist the customer in opening an investigation with the courier. Any refund or replacement will be handled in accordance with the courier’s investigation outcome and applicable parcel protection or insurance coverage.

 

6. Returns and Refunds

Due to the blind-box and lucky-scoop nature of our products, we do not accept returns or exchanges unless items arrive damaged or incorrect.

If you receive a damaged product, please contact us within 7 days at 📮nalastars.gift@gmail.com with your order number and photos.

 

7. Limitation of Liability

By purchasing from Nala Stars Gifts, you agree that:

  • We are not liable for injuries, allergic reactions, or damages caused by misuse of the products.

  • Products are provided “as is” and used at your own risk.

  • Our total liability shall not exceed the total purchase amount.

Customers are responsible for ensuring safe use, especially when items are handled by children or individuals with special needs.

 

8. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

 

9. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be handled by UK courts.


10. Contact Information

For any questions regarding these Terms or product safety, please contact:

Email: nalastars.gift@gmail.com

WhatsApp: +44 7344 311 375

 

✨ By purchasing from Nala Stars Gifts, you confirm that you have read and understood all safety instructions and agree to these Terms of Service.